Not Politics
Iatrogenic Customer Dissatisfaction
I took my Lincoln into the dealer last week because wiper fluid wouldn’t spray. They fixed it and suggested wiper blades, too.
I of course got a Customer Satisfaction Survey afterword because — well, this is Weimar America 2024.
In my value system, a 3 out of 5 means this was a perfectly okay experience, no problem. I don’t expect bliss or epiphanies from a car repair.
But to Ford-Lincoln, anything less that straight 5s triggers a message to the dealer that it desperately needs to call me to fix things. So the dealer called, and I told him his corporate overlords are idiots.
And then, incredibly, another survey came to ask whether the dealer called me, and now what are my answers to the other questions (how likely are you to recommend, etc.)? I couldn’t just say the dealer called me; the other questions were mandatory so I couldn’t submit the form without answering them.
But, aha!, they had a field for free-form comments, which I filled and submitted thus:
I am never going to answer another customer satisfaction survey. You won’t be satisfied until I’ve lied and given you all fives, so I’m going to lie like a dog and give them to you. But the truth is that Ford-Lincoln has burnt some goodwill by the refusal to accept “this was a satisfactory service call.” You won’t even let me say the dealer followed up and leave it at that, because I can’t say that (which is true) without answering all the other questions and risking another round of fawning attention if the answers are less than 5.
I DON’T WANT FAWNING ATTENTION. I WANTED MY CAR FIXED. I GOT MY CAR FIXED. NOW LEAVE ME ALONE! WHAT KIND OF IDIOTS ARE TELLING YOU THAT THIS HARASSMENT IS A WAY TO BUILD CUSTOMER SATISFACTION?!
(That felt good, but I’m not sure my pulse and blood pressure are back down yet. I claim no copyright on this, and you can substitute another “f-word” for “fawning.”)
Gratitude Grievance
I beam with pride when I see companies like Shopify, GitHub, Gusto, Zendesk, Instacart, Procore, Doximity, Coinbase, and others claim billion-dollar valuations from work done with Rails. It’s beyond satisfying to see this much value created with a web framework I’ve spent the last two decades evolving and maintaining. A beautiful prize from a life’s work realized.
But it’s also possible to look at this through another lens, and see a huge missed opportunity! If hundreds of billions of dollars in valuations came to be from tools that I originated, why am I not at least a pétit billionaire?! …
This line of thinking is lethal to the open source spirit.
The moment you go down the path of gratitude grievances, you’ll see ungrateful ghosts everywhere. People who owe you something, if they succeed. A ratio that’s never quite right between what you’ve helped create and what you’ve managed to capture. If you let it, it’ll haunt you forever.
…
Thou shall not lust after thy open source’s users and their success.
The Meaning of Existence
Everything except language
knows the meaning of existence.
Trees, planets, rivers, time
know nothing else. They express it
moment by moment as the universe.Even this fool of a body
lives it in part,
and would have full dignity within it
but for the ignorant freedom
of my talking mind.
Les Murray, New Selected Poems
Religion (whatever that is)
Papering over an abyss of waste and horror
[T]he 2024 presidential campaign is a type of tragedy. For many Evangelicals, choosing between the two is a near-existential psycho-intellectual crisis. Because we lack an understanding of the tragic, we tend to think that everything we do must somehow be “redemptive.” …
…
Evangelical treatment of politics as nearly sacramental, rather than a part of temporal or natural life, has left them unable to conceive of political tragedy. Greg Wolfe in Image sees this as an essentially American failing, and he’s probably right. “My youthful, earnest religiosity” Wolfe writes, papered over “an abyss of waste and horror with innocuous pieties.”
…
Evangelicals seem convinced that they could never be a part of a national political tragedy, and their refusal to concede the essentially tragic nature of American politics is to their peril. Every succeeding generation of evangelicals, left right and center, seem convinced that salvation lies in their own political exertions, seemingly unaware that they too could be a part of a national political tragedy, wherein God’s judgment comes on the moral and immoral, on the pious and impious. There are cases, I am sure, to be made for voting for Trump, and that is who most of my tribe will tend towards. Maybe it is necessary. Maybe it is prudent. But don’t tell me it is anything other than tragic that either of the two leading candidates for the presidency will eventually govern the American republic.
Miles Smith at Mere Orthodoxy.
“Charismatics” didn’t used to be “Evangelicals”
There was in fact a strange mix of Evangelicalism clericalism and charismatic political action that Trump effectively harnessed in unique ways.
It is not coincidental that many, if not most, exvangelical memoirs are written by people who have had some background with charismatic influence, and why the specific Cold War confluence of legacy Evangelicals and charismatics created the conditions for the exvangelical movement. In their Washington Post piece Erica Ramirez and Leah Payne rightly note that while the “Pentecostal-Charismatic movement overlaps with evangelical traditions in many ways, especially in their conservative ideas about political issues such as abortion, marriage and prayer in schools,” evangelicals and Pentecostals are “historically distinct — until the mid-20th century, Pentecostals and their Charismatic descendants weren’t routinely grouped with their evangelical counterparts.”
There was in fact a strange mix of Evangelicalism clericalism and charismatic political action that Trump effectively harnessed in unique ways.
Miles Smith, Reading the Exvangelicals
It’s tempting to muse about why both “sides” consented to the conflation of pentecostal/charismatic and evangelical.
Perhaps another day. If I tried it today, I’d be neglecting other things and my take would probably be too cynical.
Politics
New Nadir
The Rutherford County, North Carolina, Sheriff’s Office said on Monday that police officers arrested a 44-year-old man on Saturday suspected of threatening violence against Federal Emergency Management Agency (FEMA) disaster workers. The Washington Post reported over the weekend that FEMA ordered its employees to temporarily evacuate the county after National Guard service members reported seeing a truck of armed militants who were “out hunting FEMA,” though law enforcement said the suspect acted alone. The man—carrying a handgun and rifle at the time of his arrest—was charged with “going armed to the terror of the public” and released later that day on $10,000 bail.
Via The Dispatch.
Militants hunting for FEMA workers in hurricane devastation because — why, in God’s name!? Can we sink any lower?
Kamala’s best case?
Bret Stephens, Harris Needs a Closing Argument. Here’s One. is very appealing.
With Harris I’m pretty sure there will be another Election in four years; I’m not at all sure with Trump. But with Trump at +16 in my state, I have the luxury of voting for neither of them.
Poetic justice
Less than four weeks from the election, Michigan’s Democratic governor made an in-kind contribution to Donald Trump’s campaign. Gretchen Whitmer appeared last week in a video featuring her placing a Dorito chip on the tongue of a kneeling social-media influencer. After Michigan’s bishops denounced the clip as “specifically imitating the posture and gestures of Catholics receiving the Holy Eucharist,” Ms. Whitmer apologized.
The kicker: She was wearing a Harris-Walz campaign hat in the video.
The swing-state governor says she had no idea people might find the post offensive, which speaks to how out of touch Democratic elites are ….
This may qualify as poetic justice. Kamala Harris deserves to be outed as anti-Catholic (see this as well as the McGurn column) quite apart from Gretchen Whitmer’s mockery of the eucharist.
But I’m kind of waiting for the rest of the Whitmer story. What’s above is suspiciously weird; I just don’t know how Whitmer could have blundered her way into that highly-scripted gaff unless it was some kind of Borat or Project Veritas entrapment. Maybe that kneeling social-media influencer was a conservative provocateur, in which case I’d fault her (him?) equally with Whitmer in staging the mockery.
Russian 1988, China 2024
So: Why didn’t Gorbachev’s reforms succeed and save an empire?
Regarding the key figure, opinion was split at least five ways: some said it had been Ukrainian President Leonid Kravchuk; others, Russian President Boris Yeltsin; still others, Soviet President Mikhail Gorbachev or KGB Chairman Vladimir Kryuchkov. Finally, one or two passed the credit (or guilt) back to Leonid Brezhnev.
Each had a cogent reason for his answer. Moscow’s Mayor Gavriil Popov and Alexander Yakovlev fingered Kravchuk because his action in leading Ukraine to complete independence had removed an essential component of any possible union. Without Ukraine, their argument went, a union would be unworkable, since the discrepancy in size between Russia and each of the other republics was so great. At least one unit of intermediate size was needed to create the sort of balance a federation, or even confederation, would require.nov Others, such as Anatoly Sobchak and Konstantin Lubenchenko, the last speaker of the USSR Supreme Soviet, did not agree with this logic.
Russia, Belarus, the countries of Central Asia, and perhaps one or two from the Transcaucasus could have formed a viable union even without Ukraine, they argued. Only one republic was irreplaceable, and that was Russia. Ergo, Yeltsin had been the key figure. If he had not conspired with the leaders of Ukraine and Belarus to form the Commonwealth of Independent States, some form of confederation could have been cobbled together to the benefit of all.
“No,” said others, including Vladislav Starkov and Sergei Stankevich, who felt that Gorbachev’s stubbornness, his failure to understand the force of nationalism, his devotion to a discredited socialism, and the authoritarian streak in his personality had prevented him from voluntarily transferring the sort of power to the republics that their leaders demanded. His failures in leadership, in short, had determined the collapse of the state he headed, and no other political figure could have saved it.
Anatoly Chernyayev, ever loyal to his boss, would have none of that. He felt that a union treaty would have been signed if the attempted coup had not occurred in August. This implied that Vladimir Kryuchkov had been the key figure. He, after all, had organized the coup, and nobody else could have done it without his cooperation.
Starkov, who named Gorbachev as the principal culprit, also pointed out that Leonid Brezhnev had shared much of the responsibility, for he was the Soviet leader who had set the stage for collapse by neglecting the country’s economic, social, and ethnic problems and by permitting local “mafias” under the guise of the Communist Party to obtain a hammerlock on power in many of the union republics.
Jack Matlock, Autopsy on an Empire
This stuff’s complicated and most of us Americans haven’t got a clue what Russia is about. Gobachev tried major reform, but there were too many moving pieces and personalities — so he got collapse in the end.
China seems to be in similar bind as Gorbachev: economic dysfunction, the cure of which might bring down the CCP.
I suffer more from the humiliations inflicted by my country than from those inflicted on her.
Simone Weil, from a letter to Georges Bernanos.
I don’t do any of the major social media, but I have two sub-domains of the domain you’re currently reading: (a) You can read most of my reflexive stuff, especially political here. (b) I also post some things on the only social medium I frequent, because people there are quirky, pleasant and real.
Tipsy Teetotaler ن 